Effective: October 8, 2026
This Online Privacy Policy (“Policy”) applies to information that Tri Counties Bank (“TCB”, “us”, “we” and “our”) collects about our customers and other visitors (“you” and “your”) when you interact with us at any online or mobile site or application that we own or control (“Site”). In particular, this Policy describes what information we collect, how we use it, and your options for limiting certain uses of your personal information. By using our Sites, you agree to the terms and conditions of this Policy. Other privacy policies may also apply in addition to the terms of this Policy.
Tri Counties Bank is very concerned about your Internet security and safety.
We want you to know how we will handle the information we learn about you from your visit to our website. The information we receive depends entirely upon what you do when visiting our site. We want to be very clear: we will not obtain personal information about you when you visit our website unless you choose to provide such information.
We are committed to transparency about your personal information. We ask for your consent when required, otherwise by using our Site, you consent to the collection, use and sharing of your personal information subject to and consistent with applicable laws, regulations and other notices you may have received based on your relationship with us.
For customers of TCB, we also have a separate Privacy Notice which addresses additional information collection and sharing practices.
Collection, Use and Retention of Your Information
We may collect, use and retain personal information about users of our website to comply with law, as permitted by law, to respond to your requests, and to administer accounts and provide related services.
More specifically, we collect the following nonpublic personal information about you:
- Information provided by users when they make an inquiry or request return correspondence from us;
- Information provided by users on applications, images such as checks through mobile deposits, or other forms, such as name, address, Social Security numbers, account number(s), assets, and income; and
- Information provided by users or otherwise received during your visit to our website.
Personal information collected from and about you online described in this Policy may be used for many purposes such as:
- Delivering products and services to you by verifying your identity; processing applications for products or services; processing transactions; providing customer service; and finding ATMs and branches near your location;
- Detecting and preventing fraud, identify theft and other risks to you or TCB; and
- Complying with and enforcing applicable legal requirements, industry standards, contractual obligations and our policies.
The personal information we collect is limited to what is required to provide our products or services and to support regulatory requirements. We may disclose all of the information we collect, as described below.
Disclosure of Information
We do not disclose the personal information that is collected about our present or former customers, or users of our website, as identified above, to affiliates or unaffiliated third parties except as permitted by law.
For example, we may share personal information with an unaffiliated third party we hire or contract with to provide support or services for one or several of our products or services. We do not disclose any personal information about you to companies that perform marketing services, other than to facilitate marketing services on our behalf.
Note: If you are sending email to us, please be reminded that email is not necessarily secure against interception and could be read by others outside of Tri Counties Bank (see Secure Email Policy). Refrain from sending us information that is very sensitive or includes personal or confidential information (such as your bank account number, a credit or debit card number, Social Security number, or Personal Identification Number) via email UNLESS you are accessing us through our Online Banking Service or another secured area of our website. Otherwise, you should send your correspondence to us via postal mail to Tri Counties Bank, Customer Service Department, P.O. Box 909, Chico, CA 95927, or contact Customer Service at 1-800-922-8742.
Cookies
A cookie is a small piece of information sent by a website that is saved on your hard disk by your computer’s web browser. It holds information that we, or another website, may need to interact with you and use to personalize your experience. We use cookies to identify your Internet browser and to determine whether you have installed the enabling software needed to access certain material on our website. Software on our website may also use cookies to provide you with an interactive session during your visit and to enhance your online banking service experience with us. All data is anonymized and cookies cannot be tied to any individual.
Global Privacy Control (GPC) and Do Not Track (DNT) Signals
GPC and DNT are settings in your web browser that let you tell websites you do not want your personal information tracked, sold, or shared. Industry standards are currently evolving, and we may not separately respond to or take any action with respect to a "do not track" configuration set in your internet browser. However, when we detect a Global Privacy Control (GPC) signal from a visitor's browser, we honor that signal in accordance with applicable privacy laws and our privacy practices. You can learn more about GPC and how to enable it in your browser on the Global Privacy Control website.
Third Parties
When you use our website or online services, third parties acting on our behalf may collect the personal information and website activity identified above. This may include the personal information collected when you register with us for a service. Depending on the third-party websites you visit, as well as any preferences and authorizations you have provided to others, your activity on our website and across other websites, including personal information you provide, may be tracked and collected by third parties. Also, third parties may offer services on our website from time to time. If you access their websites or provide them with information, these third parties may track your activity across websites and collect your personal information, all subject to the third party’s privacy and security practices.
Links to Other Sites
Our website may contain links to third party sites not controlled by us or covered by this Online Privacy Policy. You acknowledge and agree that: (i) you access such content and linked sites at your own risk; (ii) we make no representation or warranty, and assume no responsibility for, third party content on our website and any linked site or the actions or omissions of its/their owners, operators or providers; (iii) we make no endorsement of, and assume no responsibility for, content uploaded to our website for goods or services offered on such sites or advertising on such sites, or by any other website; (iv) by using other websites and services, you may be exposed to content that is offensive, indecent or objectionable; and (v) although we may have a contractual or other relationships with the operators of a linked website or the providers of content, we will not be responsible for the content, accuracy, integrity, availability, timeliness, operation, privacy or security of their website or content. Once you leave our website, you should keep in mind that other websites will not have the same privacy or security policies as we have for our website.
Mobile Apps
What Types of Personal Information We May Collect.
We may collect personal information about you, which may include: name, postal address, ZIP code, email address, telephone number, account numbers, payment card expiration date, payment card identification or verification numbers, Social Security number, mobile device location, and other information that we can use to contact you, verify your identity, provide the functionality available through use of the App and the Service, and manage risks, such as information maintained about you by identity verification services and consumer reporting agencies, including credit bureaus, and payment and other transaction information, and history for payments and other transactions in which you participate through the Service, and any personal information that you may enter into information blocks present in the App interface or made available through the Service.
Maintenance of Accurate Information; Contacting Us
Keeping information accurate and up to date is very important to us and to you. TCB continually strives to maintain complete and accurate information about our customers and their accounts. We have established reasonable commercial procedures to ensure the maintenance of current and accurate financial information about your accounts. If you believe our information about you is inaccurate, or if you want to change your Personal Information such as your email address, you may contact us by calling our Tri Counties Bank Customer Service Department at (800) 922-8742 or by writing us at Tri Counties Bank, Customer Service Department, P.O. Box 909, Chico, CA 95927.
Protection of Information
To protect personal information from unauthorized access and use, we use reasonable administrative, technical and physical measures including device safeguards and secured files and buildings to ensure personal information in our possession against loss, theft and unauthorized use, disclosure or modification. Our employees, agents, and contractors are provided access to personal information only to the extent they have a legitimate business need for access. In the event of a data breach, we provide timely notification, in accordance with applicable laws and regulations.
Third-party Aggregation Services
Some companies offer aggregation services that allow you to consolidate account information from different sources, including your accounts with us, so that you can view them in one location and, in some cases, perform certain actions on your accounts ("Providers”). Providers may request that you authorize them or their service providers to access your TCB accounts on your behalf, such as by logging into TCB online using your login credentials. If you provide such authorization, the Provider will have access to personal and account information that is visible to you in our Sites. Use of this information by the Provider is governed by your agreement with them, not with TCB.
We are not responsible for the use or disclosure of any personal information accessed by any Provider or other third party to whom you provide your Username and Password/Passcode. If you share your TCB Username and Password/Passcode with others, we will consider that you have authorized any transaction or action initiated by those Providers or other third parties using the access information you provided.
You should use caution and ensure that the Provider has appropriate policies and practices to protect the privacy and security of any personal information you provide or to which they are gaining access. If you decide to revoke the authority you have given to a Provider, we recommend you change your TCB Password/Passcode to ensure the Provider can no longer access your personal and account information.
Protecting Children's Privacy Online
This website is not intended for individuals under the age of thirteen (13), and we request that these individuals do not provide personal information through this website. We do not knowingly collect information from children under 13. Visit the Federal Trade Commission website for more information about the Children's Online Privacy Protection Act (COPPA).
Social media
Tri Counties Bank engages with customers on social media platforms such as Facebook®, X® (formerly Twitter), Instagram®, Threads®, BlueSky®, TikTok®, YouTube®, and LinkedIn®.
Any content you post on official TCB managed social media pages, such as pictures, information, opinions or any personal information that you make available to other participants on these social platforms, is subject to the Terms of Use and Privacy Policies of those respective platforms.
When interacting with official TCB social media pages, TCB’s privacy notices may apply.
Please review the privacy policy for the specific social media service you are using to better understand your rights and obligations with regard to such content.
Privacy Policy Updates
We reserve the option to alter or amend this Policy or any of the practices described above at any time and without prior notice. If any changes materially impact the way we collect, use, or share personal information, this Policy will be updated and the updated Policy will be posted with a new effective date. You should periodically review this Policy to continue to be aware of our current online privacy practices. These principles and practices are for general guidance and do not constitute a contract and do not modify or amend any agreement we currently have with our customers.