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Online Privacy Policy

Effective: February 23, 2024

Tri Counties Bank is very concerned about your Internet security and safety.

We want you to know how we will handle the information we learn about you from your visit to our website. The information we receive depends entirely upon what you do when visiting our site. We want to be very clear: we will not obtain Personally Identifiable Information about you when you visit our website unless you choose to provide such information.

We are committed to transparency about your Personal Information. We ask for your consent when required, otherwise by using our Site, you consent to the collection, use and sharing of your Personal Information subject to and consistent with applicable laws, regulations and other notices you may have received based on your relationship with us.

For customers of Tri Counties Bank, we also have a separate Privacy Notice which addresses additional information collection and sharing practices.

Collection, Use and Retention of Your Information

We may collect, use and retain Personally Identifiable Information about users of our website to comply with law, as permitted by law, to respond to your requests, and to administer accounts and provide related services.

More specifically, we collect the following nonpublic Personal Information about you:

  • Information provided by users when they make an inquiry or request return correspondence from us;
  • Information provided by users on applications, images such as checks through mobile deposits, or other forms, such as name, address, Social Security numbers, account number(s), assets, and income; and
  • Information provided by users or otherwise received during your visit to our website.

Personal information collected from and about you online described in this Notice may be used for many purposes such as:

  • Delivering products and services to you by verifying your identity; processing applications for products or services; processing transactions; providing customer service; and finding ATMs and branches near your location;
  • Detecting and preventing fraud, identify theft and other risks to you or Tri Counties Bank; and
  • Complying with and enforcing applicable legal requirements, industry standards, contractual obligations and our policies.

The Personal Information we collect is limited to what is required to provide our products or services and to support regulatory requirements. We may disclose all of the information we collect, as described below.

Disclosure of Information

We do not disclose the Personally Identifiable Information that is collected about our present or former customers, or users of our website, as identified above, to affiliates or unaffiliated third parties except as permitted by law.

For example, we may share Personally Identifiable Information with an unaffiliated third party we hire or contract with to provide support or services for one or several of our products or services. We do not disclose any Personally Identifiable Information about you to companies that perform marketing services, other than to facilitate marketing services on our behalf.


Note: If you are sending email to us, please be reminded that email is not necessarily secure against interception and could be read by others outside of Tri Counties Bank (see Secure Email Policy). Refrain from sending us information that is very sensitive or includes personal or confidential information (such as your bank account number, a credit or debit card number, Social Security number, or Personal Identification Number) via email UNLESS you are accessing us through our Online Banking Service or another secured area of our website. Otherwise, you should send your correspondence to us via postal mail to Tri Counties Bank, Customer Service Department, P.O. Box 909, Chico, CA 95927, or contact our Customer Service Department at (800) 922-8742.


A cookie is a small piece of information sent by a website that is saved on your hard disk by your computer’s browser. It holds information that we or another website may need to interact with you and personalize your experience. We use cookies to identify your Internet browser and to determine whether you have installed the enabling software needed to access certain material on our website. Software on our website may also use cookies to provide you with an interactive session during your visit and to enhance your online banking service experience with us.

How We Respond to Do Not Track Signals

We do not take action in response to a “do not track” configuration set in your web browser.

Third Parties

When you use our website or online services, third parties acting on our behalf may collect the Personally Identifiable Information and website activity identified above. This may include the Personally Identifiable Information collected when you register with us for a service. Depending on the third-party websites you visit, as well as any preferences and authorizations you have provided to others, your activity on our website and across other websites, including Personally Identifiable Information you provide, may be tracked and collected by third parties. Also, third parties may offer services on our website from time to time. If you access their websites or provide them with information, these third parties may track your activity across websites and collect your Personally Identifiable Information, all subject to the third party’s privacy and security practices.

Links to Other Sites

Our website may contain links to third party sites not controlled by us or covered by this Online Privacy Policy. You acknowledge and agree that: (i) you access such content and linked sites at your own risk; (ii) we make no representation or warranty, and assume no responsibility for, third party content on our website and any linked site or the actions or omissions of its/their owners, operators or providers; (iii) we make no endorsement of, and assume no responsibility for, content uploaded to our website for goods or services offered on such sites or advertising on such sites, or by any other website; (iv) by using other websites and services, you may be exposed to content that is offensive, indecent or objectionable; and (v) although we may have a contractual or other relationships with the operators of a linked website or the providers of content, we will not be responsible for the content, accuracy, integrity, availability, timeliness, operation, privacy or security of their website or content. Once you leave our website, you should keep in mind that other websites will not have the same privacy or security policies as we have for our website.

Mobile Apps

What Types of Personal Information We May Collect.

We may collect Personal Information about you, which may include: name, postal address, ZIP code, email address, telephone number, account numbers, payment card expiration date, payment card identification or verification numbers, Social Security number, mobile device location, and other information that we can use to contact you, verify your identity, provide the functionality available through use of the App and the Service, and manage risks, such as information maintained about you by identity verification services and consumer reporting agencies, including credit bureaus, and payment and other transaction information, and history for payments and other transactions in which you participate through the Service, and any Personal Information that you may enter into information blocks present in the App interface or made available through the Service.

Maintenance of Accurate Information; Contacting Us

Keeping information accurate and up to date is very important to us and to you. Tri Counties Bank continually strives to maintain complete and accurate information about our customers and their accounts. We have established reasonable commercial procedures to ensure the maintenance of current and accurate financial information about your accounts. If you believe our information about you is inaccurate, or if you want to change your Personal Information such as your email address, you may contact us by calling our Tri Counties Bank Customer Service Department at (800) 922-8742 or by writing us at Tri Counties Bank, Customer Service Department, P.O. Box 909, Chico, CA 95927.

Protection of Information

To protect Personal Information from unauthorized access and use, we use reasonable administrative, technical and physical measures including device safeguards and secured files and buildings to ensure Personal Information in our possession against loss, theft and unauthorized use, disclosure or modification. Our employees, agents, and contractors are provided access to Personal Information only to the extent they have a legitimate business need for access. In the event of a data breach, we provide timely notification, in accordance with applicable laws and regulations.

Protecting Children's Privacy Online

This website is not intended for individuals under the age of thirteen (13), and we request that these individuals do not provide Personal Information through this website. We do not knowingly collect information from children under 13. Visit the Federal Trade Commission website for more information about the Children's Online Privacy Protection Act (COPPA).


Social media

Tri Counties Bank engages with customers on social media platforms such as Facebook®, Twitter® and LinkedIn®.

Any content you post on official Tri Counties Bank managed social media pages, such as pictures, information, opinions or any Personal Information that you make available to other participants on these social platforms, is subject to the Terms of Use and Privacy Policies of those respective platforms.

When interacting with official Tri Counties Bank social media pages, Tri Counties Bank’s privacy notices may apply.

Please review the privacy policy for the specific social media service you are using to better understand your rights and obligations with regard to such content.


Privacy Policy Updates

Tri Counties Bank reserves the option to alter or amend this policy statement or any of the practices described above at any time and without prior notice. If any changes materially impact the way we collect, use, or share Personally Identifiable Information, this Policy will be updated and the updated Policy will be posted with a new effective date. You should periodically review this Policy to continue to be aware of our current online privacy practices. These principles and practices are for general guidance and do not constitute a contract and do not modify or amend any agreement we currently have with our customers.