GENERAL

121135045

Yes, someone with your account information can wire funds directly to your account. You will need to provide your account number and wire transfer routing number. The wire transfer routing number for Tri Counties Bank is: 121135045.

PO Box 909
Chico, CA 95927

You can order checks 4 ways:

  1. Online at https://www.tcbk.com/resources/reorder-checks

  2.  Visit your local branch

  3. Give us a call at 1-800-922-8742

  4. If you have online banking you can submit a check order via secure email.

When ordering new checks please make sure we have your correct address on file. We will also need any changes that you would like made to the information listed on the checks from your previous order, the number in which your new checks should begin, and the number of boxes you would like to order. Check orders can take 10-14 business days from the order date to be delivered.

Your current balance is the balance in your account at the end of the previous business day.

Your available balance is the amount available for immediate withdrawal or for authorizing transactions. Your available balance may be different than your personal check register balance. You can view your available balance through Online Banking and Mobile Banking or at an ATM. However, when you view your Available Balance, remember to add or subtract any transactions that have not yet been received or processed by the bank.

MOBILE BANKING 

Checks deposited using our consumer mobile banking application should include the phrase "for mobile deposit only to Tri Counties Bank, account # [your account number]." Here's an example:

ONLINE BANKING & BILL PAY

Transfer limits are $99,999.99 per day.

Can't transfer from the following accounts:

  • UTTMA accounts(Uniform Transfers to Minors Act)

  • Owner of an account to a personal account in which they are not an owner.

  • Trustee (TRU) of an account to their own account or vice versa.

  • POA agent of an account to their own account or vice versa.

  • Custodian of an account to their own personal account or vice versa.

Savings Accounts: Online transfers count towards the 6 transactions per month.

Online Transfer cutoff time is 9:30pm Monday - Friday. Transfers after Friday at 9:30pm will post in Monday night's update. Successful transfers reflect in the available balance until the nightly update when they post to the current balance.

Loan payments can be set up in the Transfers Tab. After choosing the transfers tab click on Add New Transfer directly below. After choosing the "To Account" a new drop down list will show up with the option to choose Regular Payment or Principal Only. Next choose a frequency, date and amount to complete your loan payment. Click next in the bottom right corner. On the next screen review your transfer and click Add Transfer if all information is correct or back if you need to adjust the payment.

View Check Images:

  1. Click on Accounts Tab

  2. Click on Account Activity Directly below Accounts Tab

  3. Scroll to the bottom of the page

  4. Viewable checks have thumbnails of a check image under the Check Number column

  5. Left click on the thumbnail to view the image.

  6. If the image doesn't appear our pop-up blocker might be the issue.

  7. Give us a call if you would like assistance with your pop-up blocker.

View Statements Online

  1. Click on the Accounts Tab.

  2. Click on the Online Statements tab below and to the right of the Accounts Tab.

  3. Choose the Account from the drop down list you would like to view. *Only Checking and Savings Accounts are viewable.

  4. Choose the statement end date for the statement you want to view from the drop down list.

  5. Click on view statement. If the statement doesn't open your pop-up blocker may be stopping it.

  6. Give us a call if you would like assistance with your pop-up blocker.

In order to set up a Bill Pay reminder, please follow these steps:

  1. Select the Bill Pay Tab.

  2. Click on Set Up Reminders located on the right hand side of the screen under Bill Reminders.

  3. Select the biller for which you would like to be reminded.

  4. Click Set Up Reminders For This Bill.

  5. Enter in the typical due date, frequency, typical amount due, how far in advance of the due date you want to be reminded of the bill, and the email address at which you would like to receive the reminder (if you would like to be reminded via email in addition to the reminder you will receive through your Online Banking access).

  6. To finish the process, click Save Changes.

The Past Due Bill Reminders are being generated due to your enrollment in our eBills service. eBills delivers your bill, for eligible payees, to your Tri Counties Bank Online Bill Pay when you sign up for the eBills service. Once the bill is generated and delivered to your Online Bill Pay, you will notice a red Bill Due icon to the left of the biller name on the Payment Center page. If you schedule a payment by clicking on the Bill Due icon, then you will not receive a Past Due Bill Reminder. If you simply schedule the payment through the Payment Center page, or if you utilize an alternative method to make the payment, then you will receive a Past Due Bill Reminder when the payment due date has past.

  1. To pay the bill, you simply need to click on the red Bill Due icon located to the left of the payee name on the Payment Center page.

  2. Click the Pay Bill option to the right of the bill thumbnail, a new window will pop up. (If there is an arrow to the right of the bill due information that means there are older bills that need to be paid. Click on the arrow to access older bills to pay.

  3. Select a payment method, and then click the Pay

  4. Bill button. The Past Due Bill Reminder will instantly disappear.

To set up a Bill Pay transaction, please click on the Bill Pay Tab in Online Banking.

  1. Click Add a Company or Person to Pay.

  2. Please type in the name of the company or person you would like to pay.

  3. Click Search. If the company is stored in our system, an icon with your biller’s name will be listed below the search window.

  4. Please click on the name/icon provided, enter and confirm your account number, and click Add Bill. If your biller is not stored in our system continue to step 5.

  5. Please click Enter the Info for (biller’s name). Here you will need to input the biller’s information including account number, address, and phone number. Once finished, click Add Bill.

This biller should now be available on the Payment Center page where you can schedule a payment.

To receive your statements electronically simply log into Online Banking, and enroll for e-statements under the Options tab.

DEBIT CARDS, CREDIT CARDS and ATMs

When you deposit funds into the ATM, your account is immediately credited in the amount of $225.00. Your account is credited the remainder of the funds from your deposit, if over $225.00, in the next business day’s nightly processing.

Many times, when you use your ATM/debit card to purchase gas, the gas station preauthorizes your account for a higher amount than the typical gas purchase to ensure that you have plenty of funds available for your gas purchase. Once you have pumped your gas, they then credit your account in the amount of their original preauthorization, and then debit your account for the amount of gas that you actually pumped. The preauthorization and subsequent credit transactions will disappear from your account in our nightly processing, so you will not see them on the following business day.

All debit cards have a daily limit. For more information on your daily limit give us a call. If you plan to make a large purchase using your debit card, give us a call at 1-800-922-8742 for a temporary card limit increase.

If you plan on using your debit card while traveling, please let us know when and where and we will place a memo. Travel memos placed on debit cards don't eliminate all chances of having a debit card purchase declined by Visa for suspected fraud.

Speak with a Banker

1-800-922-8742

24-Hour Telephone Banking

844-822-2447

International Phone Number

001-1-530-895-8742

Shareholder Services

530-898-0300 x88869