Personal Statements
Frequently Asked Questions


If you have additional questions about your personal statements and notices, please contact your local branch or call 1-800-922-8742 24 hours a day, seven days a week.

Q: What is changing on my account statements and notices?
A: The design and format of your statements and notices is changing slightly. Rest assured that all of the account information you are used to seeing will be included.

The main change to loan statements is that the payment coupon is no longer located at the top. Instead, you will find it at the bottom of the statement.


Q: Why is my full account number displayed on my statement?
A: We are required under Regulation E to display your full account number in order for you to easily recognize what charges are posted to each of your accounts. Additionally, if you see an unrecognized transaction on your statement, you will have all of the information needed to easily file a dispute.


Q: Why are you changing the format?
A: Your new statements and notices will be more streamlined, making it easier for you to reconcile your accounts.


Q: What is changing in terms of the delivery of my statements?
A: Customers must choose one primary method for statement and notice delivery:

1) Mailed paper statements, or

2) eStatements

Additionally, the following notices will now be sent in print form only:

  • Not Sufficient Funds (NSF) Notices
  • Electronic Fund Transfers (Reg E) Notices
  • Requests for Financial Information

Loan Statements & Notices: For customers who had previously opted to receive one or more of the following loan statements and notices electronically, we continued to send your statements both electronically and through the mail. You will no longer receive the following items in the mail:

  • Mortgage Statements
  • Home Equity Statements
  • Loan Payment Statements
  • Automatic Cash Reserve (ACR) Statements
  • Safe Deposit Box Notices
  • Charge Off Letters


Q: How do I adjust my delivery method?
A: You can change your delivery method by logging in to Online Banking, navigate to “Online Statements” and select “Edit User Settings”. You can also contact your local branch or call 1-800-922-8742