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Help Stop Fraud

Fraudulent email, phone calls, emails messages, text messages and websites are becoming more common. Help us protect you by following a few simple guidelines.

Please Remember

  • We do not send mobile text or email messages requesting personal information.
  • We will never ask you to send us personal, account, debit card or credit card information by email.
  • We will never send you email containing links to any other website that requests your private information.
  • Other than to verify information already on file, we will never initiate a phone call that requests private information or directs you to another phone number or website that collects such information.
  • For your security, Tri Counties Bank does monitor credit and debit card activity. And although we may call you to verify specific account activity, we will never ask for your account number, PIN, expiration date or 3-digit verification code.

Report Fraud

Let us know about suspicious messages and fraudulent websites

If you receive a suspicious email, phone call, text message or website link that claims to be from Tri Counties Bank or TriCo Bancshares, do not respond to it. Instead, please forward it to us immediately at the following email address:

Important

Only information regarding suspicious emails, phone calls, text messages and websites should be sent to the email address above. For other banking questions and comments please choose another option. Contact us →

File a report with the Federal Trade Commission (FTC)

To report fraud, identity theft, or an unfair business practice, visit ftc.gov/complaint , click on the FTC Complaint Assistant icon, and answer the questions. The FTC has also produced a video with instructions on how to file a complaint .

About Fraudulent Email

  • Fraudulent email messages can be easy to spot. Urgent appeals, misspelled words and unfamiliar email addresses are all indicative of a phony email. However, you should be aware that the criminals who use these techniques to gain access to your personal information have become increasingly sophisticated.
  • These “phishing” emails generally ask you to click a link to a fake website and provide, update or confirm sensitive personal information. To encourage you, the message may refer to an urgent or threatening condition concerning your account.
  • Even if you don’t see any obvious signs that a suspicious email message or website is fraudulent, please contact us immediately.
Emergency Information

Report a lost, stolen or compromised ATM, debit or credit card:
Call us at 1-800-922-8742
Questions?

Give us a call
1-800-922-8742

Stop by
Find a branch near you

Speak with a Banker

Bankers are available by phone during the following hours:

Mon - Fri 7 a.m. - 7 p.m. 
Sat 9 a.m. - 6 p.m.
Sun 11 a.m. - 4 p.m. 
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