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Additional Resources for Consumers

Things you should know

Mailed Offers

When you receive mailed offers and are not interested destroy the offer and dispose of it safely so that the information cannot be used by thieves.

Traveling Internationally

When traveling internationally or outside California contact your local branch or the customer service center at 1-800-922-8742 to avoid potential declines when using your debit card. Keep in mind that using a Tri Counties Bank credit card or cash when abroad is a good option to avoid the use of suspicious ATM locations or vendors.

55 or Older?

Individuals 55 years and older are at a higher risk of fraudulent attacks, lottery winnings schemes, internet job scams, and online technician assistance (thieves like to impersonate as computer repair techs).

Phishing Scams

Phishing scam – Phishing is an internet scam that involves an email that appears to be from a legitimate company, bank, or government agency. The emails typically warn of a potential problem with your account and request that you follow a link and provide personal or account information. If you are not sure of the authenticity of an email that you receive from Tri Counties Bank please call our customer support team at 1-800-922-8742 for assistance.

Additional Security Features

Tri Counties Bank is focused on protecting your personal and account information at all times. As instances of Internet fraud increase, it is no longer sufficient to use only a login ID and Password to access online banking. We have implemented additional security features which allow us to better protect your information online. These additional security features will serve to better safeguard your privacy and security.

Part of our enhanced security requires you to establish security questions which will be used later to authenticate your identity. This security is for your protection and will take a few minutes to complete.

Multifactor Authentication: What to expect

Tri Counties Bank requires users to establish security questions which will be used in conjunction with automated security processes. This one-time set up will take a few short minutes and will establish questions that will be used later to authenticate your identity. The online banking system will use these questions at various times based on your typical online banking activity.

You may be asked to answer security questions if:

  • You log in from an unrecognized computer
  • You log in at a time that is inconsistent with past usage
  • You delete the cookies from your internet browser
  • You select the “Forgot your Password” link to log in
  • The online banking system is unable to determine the source of your login

Help Stop Fraud

Fraudulent email, phone calls, text messages, and websites are becoming more common. Help us protect you by following a few simple guidelines.

  • For your security, Tri Counties Bank does monitor credit and debit card activity. Although we may call you to verify specific account activity, we will never ask for your account number, PIN, expiration date or 3-digit verification code. 
  • We do not use automated telephone systems to collect or verify account information.
  • We will never ask you to send us personal, account or credit card information by email.
  • We will never send you emails containing links to login boxes or online forms that request your private information.
  • Other than to verify information already on file, we will never initiate a phone call that requests private information or directs you to another number or website that collects such information.
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