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For questions about the data event, please call our dedicated call center at 1-844-266-9817 and be prepared to mention engagement number B105830.

As previously reported, on or around February 7, 2023, Tri Counties Bank became aware of suspicious activity on our computer network.  We shut down our networked systems and immediately launched an investigation. Through our investigation, we determined that our internal bank network had been infected with malware which prevented access to certain files on the network.

Tri Counties Bank account balances and transactions, as well as mobile and online banking user IDs and passwords, were not affected in this incident. Tri Counties Bank accounts and online banking systems are housed on secure systems that are separate from the Tri Counties Bank network environment that was affected by the event.

Our investigation determined that, between February 7, 2023 and February 8, 2023, an unauthorized actor may have had access to certain systems that stored information of some of our customers, our employees and others. Tri Counties Bank reviewed those systems and files to confirm what information was stored therein, and to whom the information related. We conducted an extensive review which identified certain bank customer, company employee, customer-associated individual, bank employee and other individual information was present within the Tri Counties Bank impacted systems. Our extensive data review concluded on October 9, 2023. While the information impacted varied by individual, the types of information that could have been impacted includes name, Social Security number, driver’s license number, state identification number, financial account information, medical information, health insurance information, date of birth, passport number, digital/electronic signature, tax identification number, access credentials, and mother’s maiden name. The Bank is notifying those individuals for whom it has address information and whose information was present in its impacted systems at the time of the incident.

Tri Counties Bank notified federal law enforcement and is cooperating with its investigation.  Tri Counties Bank also notified the relevant state authorities.

Tri Counties Bank encourages potentially impacted individuals to remain vigilant against incidents of identity theft and fraud, to review account statements, and to monitor their credit reports for suspicious activity. Tri Counties Bank is providing potentially impacted individuals with contact information for the three major credit reporting agencies, as well as providing advice on how to obtain free credit reports and how to place fraud alerts and security freezes on their credit files.  The relevant contact information is below:


P.O. Box 105069
Atlanta, GA 30348

P.O. Box 9554
Allen, TX 75013

P.O. Box 2000
Chester, PA 19016


Potentially impacted individuals may also find information regarding identity theft, fraud alerts, security freezes and the steps they may take to protect their information by contacting the credit bureaus, the Federal Trade Commission or their state Attorney General. The Federal Trade Commission can be reached at: 600 Pennsylvania Avenue NW, Washington, DC 20580;; 1-877-ID-THEFT (1-877-438-4338); and TTY: 1-866-653-4261.

Instances of known or suspected identity theft should also be reported to law enforcement or the individual’s state Attorney General.

Individuals who have questions about this incident or believe they are impacted can contact our dedicated call center at 1-844-266-9817 between 6:00 a.m. to 8:00 Pacific Time, Monday through Friday, excluding holidays, and 8:00 a.m. to 5:00 p.m. Pacific Time Saturday and Sunday, excluding holidays. Please be prepared to mention engagement number B105830.