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All new Mobile and Online Banking

We think you'll love the updated look and feel of our new Mobile and Online Banking, with a unified experience across all your devices. 

Take a look

 

  • Easy-to-use, modern design across all your devices.
  • Transfer funds between your Tri Counties Bank accounts and other financial institutions with ease.
  • New Personal Financial Management tool to help you manage all of your accounts in one place - including accounts at other financial institutions.
  • Quickly and easily open an account from any device.
  • And much more

Important

Before January 24, please make sure the bank has your current mobile phone number. You can update your phone number in Online Banking, by contacting your local branch, or you can all us at 1-800-922-8742.

 

What you need to do

Effective Tuesday, January 24, 2023

 

Mobile Banking

  • Delete the old Tri Counties Bank Mobile Banking app installed on your device.Apple Store
  • Download the new Tri Counties Bank Mobile Banking app from the Apple or Google Play app stores. 
Available on the Apple App Store Available on the Google Play Store
  • Login to Mobile Banking as you normally do with your current credentials, and follow the on-screen instructions.

Online Banking

  • Log in to Online Banking as you normally do with your current credentials, and follow the on-screen instructions. 
  • You will be prompted for a Secure Access Code that will be sent to you.

 

Important

Reestablish Alerts Settings

Settings for Alerts and Notifications will not be transferred to the new platform.  You must take action to reestablish them by logging into Mobile or Online Banking and going to Settings > Alerts Settings.

Enroll in the NEW TCB Debit Card Manager App

Settings for CardControls will not be transferred to the new platform. If you are currently enrolled, you must download the new TCB Debit Card Manager App, re-enroll your debit card and reestablish any alerts. To get started, simply login to the NEW Tri Counties Bank Mobile Banking App > Click on Menu > Services > TCB Debit Card Manager. You will be prompted to download the new TCB Debit Card Manager App.

 

Not enrolled in Online Banking yet?

Enroll Now

Video Guides

Making it easy to get your banking done quickly and easily.

Frequently Asked Questions

Your questions, answered.

Q: Will I be able to keep my User ID and Password?

A: Yes. Your User ID and Password will remain the same. To login simply follow the on-screen instructions.
 

Q: Will I need to log into Online Banking before using Mobile Banking?

A: No. Our NEW Mobile & Online Banking provides a seamless experience across both Mobile and Online.
 

Q: Will the NEW Mobile & Online Banking have transaction history?

A: Yes. Fifteen (15) months of transaction history will be available and will grow to 24 months over time.
 

Q: Will I need to download a new app to access Mobile Banking?

A: Yes. You will need to download the NEW TCB Mobile Banking App and NEW TCB Debit Card Manager. We recommend that you delete any old apps prior to downloading the new versions. The applications are available for download through the App Store and Google Play Store.

Q: Will I need to reestablish my Alerts and Notifications?

A: Yes. You will need to reestablish alerts and notifications. Login to Mobile or Online Banking and simply go to the Settings page and click on Alerts Settings.
 

Q: Will the NEW Mobile & Online Banking use Security Questions?

A: No. The NEW Mobile & Online Banking will prompt you for a Secure Access Code via text, voice or email when additional authentication is required.

Q: What can I expect when using Bill Pay?

A: You will experience a new user-friendly view of Bill Pay, as well as the option to use Bill Pay in the same familiar way. Your Bill Pay history, payees, scheduled payments and recurring payments will not be impacted in any way.
 

Q: Will my scheduled transfers be converted to the NEW Mobile & Online Banking?

A: Yes. Your scheduled internal transfers and recurring transfers will convert to the new platform. However, external transfers will need to be reestablished.
 

Q: How do I change the payee names that display when I access Bill Pay?

A: Bill Pay will display the nickname that you have selected for your established payee. To make changes to the name or to any other Bill Pay setting, you can click Options > Visit Bill Pay Site to access the familiar Bill Pay layout.

We're Here for You.

For assistance, please contact your local branch or call us at 1-800-922-8742.