Recent Tri Counties Bank Notices.
Dear Valued Customers,
As Coronavirus (COVID-19) concerns continue to escalate, I wanted to communicate actions that Tri Counties Bank is taking to protect our customers, employees and communities. Let me be clear: our bank will remain open throughout this crisis.
Today, we provide many ways to bank with us using both physical branches and electronic and telephone channels. Of course, due to our need to maintain social distance from one another, we ask that you use our online, mobile and telephone solutions whenever possible. At Tri Counties Bank, it is easy to obtain cash, deposit checks, transfer funds between accounts, pay bills, draw from lines of credit and make other routine transactions without the need to enter a bank branch. However, if you prefer taking those actions in person, we continue to keep branches open for you.
We are also modifying our branches to keep our customers and employees as safe as possible. We’ll reduce weekend branch hours to give our hardworking team members the opportunity to take care of themselves and their loved ones. We may reduce open hours during the week in selected branches as this crisis continues. While we understand that this may inconvenience some customers who bank with us early in the morning or later in the day, we ask for your patience. We believe these steps are necessary to keep you and our bankers safe and energized during this difficult period. We may, depending on conditions on the ground, need to temporarily close a branch. If we must temporarily close a branch, know that our bank will continue to operate normally.
To ensure you have the most up-to-date branch information prior to leaving your house, please visit our website at www.tcbk.com/coronavirus and click on “Branch Service Updates”. These pages will alert you to any temporary changes in branch operations as well as available drive-through and ATM options.
If you are experiencing any flu-like symptoms, including fever, sore throat, shortness of breath, or other symptoms, we request that you do not enter the lobby but instead use the drive through service, ATM or any of our digital banking tools to conduct your banking.
While conditions remain very fluid, we are evaluating other ways to ensure our customers that we will continue our high standards of customer service. Person-to-person appointments are available in branches, similar to how we already work with our commercial customers. We continue to evaluate additional ways to best serve you over the next several weeks.
We also understand the physical, emotional and economic price everyone is now paying as a result of this virus. I want you to know that as far as your banking is concerned, your money is in the right place. Tri Counties Bank is well-capitalized, FDIC-insured and we are here to help. These are unprecedented times but together we will overcome this great challenge.
I hope this note helps you to understand our actions and efforts to best serve you. Please take care of yourselves!
President and C.E.O.
At Tri Counties Bank, your health and well-being are a priority amidst concern about the spread of the Coronavirus (COVID-19). We want to inform you of the precautions we are taking to limit the impact of the disease.
We are following guidance on prevention and avoidance from the U.S. Centers for Disease Control. We have educated our employees and are frequently communicating to them regarding best practices to minimize the risk of getting or sharing the virus. Visit the Centers for Disease Control website for best practices and updates on the evolving Coronavirus situation.
Our bank remains open. We’ve enhanced our branch cleaning to further reduce possible contact with the Coronavirus. In addition, we have supplied hand sanitizers in our branches for use by employees and customers. If changes to branch hours or operating procedures become necessary, we’ll post updated information on our Coronavirus webpage.
Banking Available 24/7
Many of the services you might use in a bank branch can be handled even more safely and conveniently from your home, work, or on the go with our Online or Mobile Banking, ATMs and our 24/7 telephone Customer Service team. We strongly encourage you to use these convenient banking services as safe and secure alternatives to visiting a branch including:
Online and Mobile Banking: Access your accounts with Tri Counties Bank Online or Mobile Banking. Our highly-rated Mobile Banking app is especially convenient to deposit checks, pay bills, transfer between accounts and access additional services. Learn more.
Mobile Deposit: Use Tri Counties Bank Mobile Banking and your phone camera to deposit checks.
Debit Card: Use your Debit Card to make everyday purchases and avoid handling cash.
Card Controls: From within Mobile Banking, you can use the Tri Counties Bank Card Controls app to control your Debit Card, including suspending your card if it’s lost or misplaced, then reactivate it when it’s found.
ATMs: Use our fully-featured ATMs at branch locations to withdraw cash, deposit cash or checks, find your account balance and access other services. Or, you can withdraw cash at any of 37,000 surcharge-free ATMs nationwide.
Banker Support 24/7: Contact a live banker 24 hours per day, 7 days per week at 1-800-922-8742.
We are committed to the health and safety of you and your family and business, as well as all of our communities. Rest assured that we are monitoring Federal and State Coronavirus guidance and will update safety procedures as necessary as the situation develops.
Lastly, if you need anything during this Coronavirus outbreak, please do not hesitate to reach out to your local Banker.
Thank you for banking with Tri Counties Bank. It is a privilege to serve you.
President and C.E.O.