Job Details

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Title: Loan Processor-Home Mortgage
Code: 1481322612
Type: Loan Processor-Home Mortgage
Status: Full Time
Location: Chico - Chico



Responsible for performing a variety of loan documentation duties on loan application packages to ensure compliance with bank and investor policies and procedures. Works directly with Home Mortgage Specialists and customers to compile and analyze necessary information to submit complete loan packages ready for final underwriting and loan closing.   




  • Provides exceptional customer service to loan officers, branch personnel and outside customers.
  •  Ordering and reviewing all verifications required for loan product/program.
  • Analyze applicant information/documentation to ensure acceptable to bank or investor guidelines.
  • Provides timely re-disclosures with updated fees, prices per 2010 Good Faith Estimate (GFE), Truth In Lending  and Change of Circumstance regulations.
  •  Manages an assigned pipeline of loans for submission to underwriting while meeting department turnaround time and service commitments.
  • Regularly communicate items needed and loan status with customers, loan officers and managers.
  • Calculate income using paystubs, W-2s, tax returns and/or other forms of financial information.
  • Calculate escrows, payoffs, interim interest to final loan amounts.
  • Run Automated Underwriting System  (Desktop Underwriter or Loan Prospector) according to documentation in loan file.
  • Consistently updates Encompass Loan Originating System with status and documents received from customers and others.
  • Orders appraisals and prelim title reports.
  • Reviews all loan documents for accuracy.
  • Submits complete files for final underwriting and follows loan through docs and closing to ensure on time delivery to investor. 




  • Maintains a current knowledge of other bank products.
  • Maintains a current understanding of established Tri Counties Bank policies and procedures including but not limited to regulations as they pertain to mortgage loans: SAFE Act, Equal Credit Opportunity Act (Reg B), Truth in Lending (Reg Z), Bank Secrecy Act (BSA) Fair Housing Act, Real Estate Settlement Procedures Act (RESPA), OFAC compliance, Identity Theft Protection, Unfair Deceptive or Abusive Acts or Practices (UDAAP), Non-public Personal Information (NPPI) regulations, and Home Mortgage Disclosure Act (HMDA).
  • Answers phone inquiries from customers and branches.
  • Performs duties of other loan processors in their absence.
  • Performs other work-related duties as assigned.





TriCo Bancshares and Tri Counties Bank are headquartered in Chico, California. From a single bank on a tree-lined street in Chico 38 years ago, Tri Counties Bank has grown to 61 branches serving communities from Bakersfield to the Oregon border, from the Sierra Nevada to the wild north coast, with assets over $2.5 billion.


Tri Counties Bank offers financial services and provides a diversified line of products and services to consumers and businesses, which include demand, savings and time deposits, consumer finance, online banking, mortgage lending, and commercial banking throughout its market area. It operates a network of 67 ATMs and provides a 24-hour, seven days automated Customer Service Department. Brokerage services are provided at the Bank’s office by the Bank’s association with Raymond James Financial, Inc.


How has Tri Counties remained strong and profitable? A top-down commitment to responsible lending and sound business practices. Plus a dedication to service, convenience, and technology, including online and mobile banking, supermarket branches open seven days a week, and a 24-hour automated Customer Service Department.


But we know that our success is really based on our presence in the towns and cities we serve. We’ve always treated customers the way we want to be treated. Which makes sense, because we live here too. You may recognize us at baseball games and local eateries, skiing in the mountains, boating on the lakes, and fishing the local streams. The personal touch comes naturally to us.


Tri Counties Bank is an equal opportunity employer of women, minorities, protected veterans, and individuals with disabilities.





  • High school diploma or GED required.
  • Minimum of 3 years of direct mortgage lending experience.
  • Recent experience in Fannie Mae, Freddie Mac processing.
  • Good organizational and prioritization skills to accommodate heavy volumes.
  • Comprehension of Secondary Market policies and procedures.
  • Comprehension of Loan Prospector (LP) and Desktop Underwriter (DU) (automated underwriting system).
  • Ability to work independently and effectively, collaborate and problem-solves with staff.
  • Excellent written and verbal communication skills.
  • Creative thinking to find appropriate solutions or alternative products.
  • Knowledge of Encompass, Microsoft windows.

Medical, dental and vision, Prescription Drug, Group Term Life/AD&D, Dependent Life and Supplemental Life Plans, Flex 125 Plans, Long Term Disability, Employee Assistance Plan, 401k Retirement Plan, Employee Stock Ownership Plan, Time Off Plans