Job Details

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Title: Hourly Teller
Code: 1307111601
Type: Hourly Teller
Status: Part Time
Location: Willows - Willows
Description:

POSITION SUMMARY

The Teller is responsible for promoting and referring/selling all bank products and services to new and existing customers at the teller line and through telemarketing.  Handles customer service transactions, such as receiving and disbursing funds, posting deposits and withdrawing funds.  Provides information and assistance in researching customer problems, balances a cash drawer daily and answers customer inquiries.

 

MAJOR RESPONSIBILITIES

 

  • Probes for customer financial needs and recommends bank products and services.
  • Refers retail loan and deposit products.
  • Meets referral goals as assigned.
  • Provides prompt, efficient and friendly service to Bank customers ensuring that all customer transactions are handled timely and accurately according to guidelines.
  • Ensures that cash and security procedures are followed accounting for assigned cash.
  • Balances cash drawer and maintains drawer within limits.
  • Completes necessary documentation and data entry.
  • Processes all deposit and loan transactions.
  • Makes outbound calls to new and existing customers to maintain contact and satisfy servicing needs.

 

OTHER RESPONSIBILITIES

 

  • Assists other branch team members in non-primary assigned duties when necessary.
  • Assists in training branch team members on product knowledge and skill development when necessary.
  • Performs monthly certifications when necessary.
  • Assists in processing ATM (including balancing) and night drop.
  • Performs other duties as assigned.
  • Maintains a current understanding of stated policies and procedures, including regulatory compliance issues.

 

COMPANY PROFILE

TriCo Bancshares and Tri Counties Bank are headquartered in Chico, California. From a single bank on a tree-lined street in Chico 38 years ago, Tri Counties Bank has grown to 66 branches serving communities from Bakersfield to the Oregon Border, from the Sierra Nevada to the wild north coast, with assets over $2.5 billion.

 

Tri Counties Bank offers financial services and provides a diversified line of products and services to consumers and businesses, which include demand, savings and time deposits, consumer finance, online banking, mortgage lending, and commercial banking throughout its market area. It operates a network of 72 ATMs and provides a 24-hour, seven days a week telephone customer service center. Brokerage services are provided at the Bank’s office by the Bank’s association with Raymond James Financial, Inc.

 

How has Tri Counties remained strong and profitable? A top-down commitment to responsible lending and sound business practices. Plus a dedication to service, convenience, and technology, including online and mobile banking, supermarket branches open seven days a week, and a 24-hour telephone banking center.

 

But we know that our success is really based on our presence in the towns and cities we serve. We’ve always treated customers the way we want to be treated. Which makes sense, because we live here too. You may recognize us at baseball games and local eateries, skiing in the mountains, boating on the lakes, and fishing the local streams. The personal touch comes naturally to us.

 

 

Prerequisites:

EDUCATION, EXPERIENCE AND OTHER SKILLS REQUIRED

 

  • High school diploma or GED required, unless age 18.
  • Effective selling and cross-selling skills.
  • Excellent written, verbal/nonverbal and interpersonal skills.
  • Ability to utilize personal computers and Windows based programs.
  • Successful completion of Bank’s product and sales training courses. 

 

PHYSICAL REQUIREMENTS

 

  • May be required to lift up to 25 pounds.
Benefits: